Carers in Hertfordshire aims to provide carers with a platform to speak up and make their voices heard on an individual and collective basis and to use their experiences to help to improve the services that are available to them and to the people they care for.

We offer carers a voice by:

  • Informing and advising carers about how they can access services or compliment or complain about the services that they, or the person being cared for, receive.
  • Involving carers in specialist Carers' Forums and local Listening to Carers events.
  • Enabling carers to participate in the planning, scrutiny and monitoring of health and social care services: Carers can give their views on the availability and quality of existing services and can work in partnership with other agencies to plan the provision of new services.
  • Enabling carers to speak up about what they need – perhaps a break from caring, a chance to get out, or counselling and the chance to talk through their concerns.
  • Feeding back carers' views to County Councillors and other planners to decide strategies and priorities in social and primary health care.
  • Building up a picture of carers' concerns and difficulties every time a contact is made with Carers in Hertfordshire, which can be used to inform service planning in other agencies.

Carers Reference Group

We have a Carers Reference Group that gives carers the opportunity to discuss concerns and issues related to health and care services in Hertfordshire and their caring role and to respond to consultations about service developments.

The Group links in with Hertfordshire County Council’s Carers' Planning and Partnership Group that monitors and discusses services and support for carers in the county. The Group meets at least four times a year and if you are interested in getting involved please contact us to discuss. Call 01992 58 69 69 or email

You can read the latest Carers Reference Group minutes here - pdf Carers Reference Group Minutes July 2018. (172 KB)

Current Consultations

Help shape Hertfordshire County Council's Adult Care Services Information and Advice Strategy

Hertfordshire County Council is calling for people to comment on its Adult Care Service (ACS) Information and Advice Strategy 2018 – 2021.
The Council wants to know what is important to you in relation to a good quality information and advice service and how it can be provided in an accessible and timely way.
In the Strategy document the Council says: “Good information and advice can help people to lead healthy, independent lives and give them choice and control. We want to help people to understand how social care works, how to get services from the council and what’s available from the local community.”
Among the priorities identified are:
- Inspiring people to connect with digital technology and online services – for example increasing the number of people using social media to communicate.
- Review and develop HertsHelp; and
- Ensure the information and advice service is accessible and provides what people want and need in a way they can understand. For example have alternatives to printed material such as video versions, British Sign Language videos, easy read and large print.
This consultation closes on 15th November 2018 and you can take part or find out more at Hertfordshire County Council’s ACS Information and Advice Strategy Consultation.
For further information please call 01992 555131.

Your views wanted about Hertfordshire's Draft Learning Disabilities Strategy 2019 – 2024

Hertfordshire County Council and the county’s NHS Clinical Commissioning Groups are consulting on a draft Learning Disabilities Strategy 2019 – 2024 and would like your input.
They want to make things better for adults with learning disabilities and their families and carers. Only a quarter of the 21,000 people in Hertfordshire thought to have a learning disability are on a register with their needs identified.
The Strategy covers being healthy, living locally and being involved in the community.
The Consultation is open until Friday 9th November 2018. You can learn more or take part via this link - Hertfordshire's Learning Disabilities Strategy Consultation 2018.
If you have questions or need support completing the consultation form please call 0300 123 4040 or email

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