Get Information & Advice

Find out how our Carer Support Advisors can give you impartial advice, information and emotional support.

Tell us about the impact that caring has on your life and we’ll give you the right guidance.

Talk to us about caring

Questions, needs or concerns about caring? We’re here for you.

Whatever’s on your mind, drop us a line. We’ll answer your questions, and tell you about all the ways we can help.

Make a plan

A ‘Carer Planning Conversation’ is your chance to talk to one of our team about how caring impacts your life.

It gives you the space to think about your needs, and it helps us give you the right information and advice.

After this conversation, we’ll work with you to:

  • Create a plan for your caring role
  • Build a support network
  • Look after your health and wellbeing
  • Learn new skills and build confidence
  • Meet other people like you
  • Have your say on issues affecting you
  • Make time for a life of your own

To set up a Carer Planning Conversation today, get in touch.

Information for Carers

Below, you’ll find factsheets which will help you with caring. They’re all free to download.

If you’re not sure about the kind of information you need, drop us a line. We’d be happy to help.

An overview of the ways we support carer

Carer’s Assessment

An assessment by Hertfordshire County Council to work out your needs and how the council can help

Support for Carers

Information on the financial, emotional and practical support we offer you

Rights and Employment 

Information about your rights, and guidance on balancing caring and working

Caring Guides

Practical advice for carers old and new

Other Information

Other places you’ll find support for carers

Specific caring situations or conditions of the person you look after

When Caring Ends

You might stop being a carer due to the death of the person you support, or for some other reason. Whatever your circumstances, we can support you for three years after your caring role ends.

If you are bereaved, our support groups in Welwyn Garden City and Watford will help you:

  • Meet others in a similar situation
  • Give you ways to manage and move forward
  • Get information about the support and services for you

If you don’t wish to attend or cannot access the group, you are also welcome to call us for telephone support.

For more information about all our bereavement services, visit this page.


If English is not your first or preferred language

If you are a carer and English is not your first language, we can support you.

Contact us and we will arrange a time to speak to you over the phone with an interpreter from Languageline ( All we need is:

  • your name
  • your phone number
  • what language you speak

We can also arrange to speak to you face to face with the Languageline interpreter on the phone. With prior notice, we can have an interpreter present in the room instead.