Jobs – Staff Vacancies

Carers in Hertfordshire is a well-respected, independent, carer-led charity that works to ensure that all Hertfordshire’s unpaid family and friend carers are recognised, valued and supported in their caring role, have the opportunity for a life outside of caring, and can exercise a collective voice in the county.

Do you share our values? Read them at this link. You can also read more about how we help unpaid carers at this link.

We are pleased to be an accredited Living Wage Employer. This means that every member of staff in our organisation earns not just the minimum wage but the Living Wage.

The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK.

We believe that every member of staff deserves a Living Wage. You can find out more about the Living Wage by visiting www.livingwage.org.uk.

There are other benefits to working at Carers in Hertfordshire – follow this link to find out more – Benefits of working at Carers in Hertfordshire.

Carers in Hertfordshire is a flexible employer, committed to openness and equality of opportunity in every activity, from the way we recruit and promote employees to the way we deliver our services. It is a core responsibility of members, employees and volunteers of the charity to ensure that every individual we come into contact with is treated with dignity and respect. We want our organisation to reflect the diversity of the population we serve and we welcome applications from people from all backgrounds and diversities.

Vacancies:

Operations Manager

Salary: £52,624.73 (pay award pending)
Location: Hybrid across Hertfordshire (with the possibility of up to one day a week remote working)
Contract: Permanent, full-time

As we evolve our organisational structure to maximise our impact, we are seeking an inspirational Operational Manager to help lead our services into the next chapter.

This is a senior leadership role with real breadth, influence and meaning. As Operational Manager, you will ensure our core services are delivered with compassion, quality and consistency — while never losing sight of the lived experience of carers themselves.

You will lead and support our Service Managers and Team Leaders, create clarity through strong operational planning, and foster a culture where empathy, learning and accountability go hand in hand. You’ll use insight and data to drive improvement, while ensuring that carers’ voices remain central to how services are designed, delivered and evaluated.

This is a role for someone who can balance heart and head — leading people with kindness and emotional intelligence, while confidently overseeing performance, safeguarding, resources and contracts.

What You’ll Be Responsible For:

• Providing visible, values led leadership across all operational services
• Supporting and developing managers and team leaders through reflective, people centred practice
• Ensuring services are safe, accessible, inclusive and consistently high quality
• Leading the creation and delivery of the annual Operational Plan
• Embedding meaningful monitoring and evaluation that reflects carers’ experiences and outcomes
• Championing safeguarding that is robust, compassionate and proportionate
• Ensuring excellent contract performance, accountability and reporting
• Managing resources and budgets in ways that protect our caring ethos
• Embedding EDI, participation and co production across services
• Holding operational risk with integrity, transparency and care

About You

You will bring senior operational leadership experience from a charity, health, social care or community setting, alongside a deep commitment to values led, people focused practice.

You’ll be someone who:

• Leads with empathy, credibility and clarity
• Is experienced in managing managers across complex services
• Has strong safeguarding expertise with both children and adults
• Understands how to use data, insight and evaluation to improve services — without losing humanity
• Is confident balancing compassion with accountability
• Believes deeply in co-production, inclusion and listening to lived experience

Experience with carers’ services, young people’s services, condition specific projects or contact management systems (such as Salesforce) would be an advantage — but above all, we’re looking for someone whose values align with ours.