Carers in Hertfordshire is a well-respected, independent, carer-led charity, established in 1995. The charity works to ensure that all Hertfordshire's unpaid family carers are recognised, valued and supported in their caring role and have the opportunity for a life outside caring and can exercise a collective voice in the county. We support adult carers and young carers and provide information and support. We also arrange a variety of ways for carers to work closely and collaboratively with professional staff in a wide range of voluntary and statutory organisations to link our services and help those organisations to develop a carer friendly focus. 3 in 5 people will be an unpaid carer at some point in their life and 1 in 3 carers will have to give up work to meet the demands of caring. Although this unpaid care saves the NHS billions of pounds a year, it comes at a cost to the unpaid family carer - physically, emotionally and financially.

Carers in Hertfordshire is joining forces with Crossroads Care Hertfordshire South. We see this as a great opportunity for the future and plans for integration of services are well underway.


Logo to show we are a Living Wage EmployerWe are pleased to be an accredited Living Wage Employer. This means that every member of staff in our organisation earns not just the minimum wage but the Living Wage.
The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK. It is currently £8.25 per hour for outside London.
We believe that every member of staff deserves a Living Wage. You can find out more about the Living Wage by visiting




We are seeking to recruit to the following post. The Application Pack available for downloading below includes: Application Form, Recruitment Monitoring Form, Application Guidance Notes, Job Description and Person Specification, and Background Information about Carers in Hertfordshire.


Carers Support Advisors - Full-time (37hrs) and Part-time hours available*

(£21,068 per annum for 37 hours a week).

Based in Hertford or Borehamwood (Probation period to be spent in Hertford).

(*Please include in your application your preferred number of working hours. Applications for less than 22 hours per week will not be considered.)


Closes: 1st June 2016 at midday.

Interviews: 20th June 2016.

Can you help carers find the information and support they need, have excellent listening and written skills and be able to problem solve?  We are looking for a reliable and committed person to be part of a team providing information, advice and emotional support to carers, working collaboratively with colleagues and other organisations to achieve this.  Experience of providing such support is essential and prior working with carers desirable.

This role is working with a team of eight Carers Support Advisors and volunteers.  Your duties will include supporting the duty service on a rota basis, from our offices in Hertford or Borehamwood, as well as having your own carer caseload.  Telephone caseload work is primarily undertaken from the office, with some remote home working.  You will be listening and advising carers who require more comprehensive support.  An integral part of the role will be linking with other organisations and services in order to find the best support possible.  Although this work is primarily telephone based, there are times when face to face support is provided.  Part of the role will also include undertaking talks and presentations to both promote and raise awareness of the service and our organisation.  You will need to be prepared to travel and undertake various duties supporting carers in the community including supporting Carers in Hertfordshire’s Hubs and Forums which continue to be developed.  This may include 1-2-1 carer clinics, talks, advising and providing information.  You need to be able to manage and prioritise your workload, work independently and record information including using our in-house database, for which training will be provided.  You should be confident in speaking with a wide range of people at any level.  As a number of calls we receive are from distressed people, you will need to have emotional resilience and be able to remain calm when under pressure.  The information and carer planning service is continuing to develop and broaden its role for carers so this is an exciting time to be joining the team and the organisation.  We are looking for keen, enthusiastic new staff to further enhance the service.



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