Carers in Hertfordshire is a well-respected, independent, carer-led charity, established in 1995. The charity works to ensure that all Hertfordshire's unpaid family carers are recognised, valued and supported in their caring role and have the opportunity for a life outside caring and can exercise a collective voice in the county. We support adult carers and young carers and provide information and support. We also arrange a variety of ways for carers to work closely and collaboratively with professional staff in a wide range of voluntary and statutory organisations to link our services and help those organisations to develop a carer friendly focus. 3 in 5 people will be an unpaid carer at some point in their life and 1 in 3 carers will have to give up work to meet the demands of caring. Although this unpaid care saves the NHS billions of pounds a year, it comes at a cost to the unpaid family carer - physically, emotionally and financially.

Carers in Hertfordshire has joined forces with Crossroads Care Hertfordshire South. We see this as a great opportunity for the future and plans for integration of services are well underway.

Logo to show we are a Living Wage EmployerWe are pleased to be an accredited Living Wage Employer. This means that every member of staff in our organisation earns not just the minimum wage but the Living Wage.
The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK. It is currently £8.45 per hour for outside London.
We believe that every member of staff deserves a Living Wage. You can find out more about the Living Wage by visiting


We have vacancies for a Team Leader in our Information and Carer Planning Service (ICPS) and also for Care Support Workers in our Crossroads Care Service. The Application Pack for the ICPS Team Leader post is available for downloading below and includes: an Application Form, Recruitment Monitoring Form and a Job Description and Person Specification. You can also find some background information about Carers in Hertfordshire below.

If you have any questions please contact 01992 58 69 69.

Team Leader - Information and Carer Planning Service (ICPS)

(Full-time role 37 hours a week based in our Hertfordshire offices. Salary is £26,116 - £28,663)

We are looking for a reliable and committed person to take on a new Team Leader role within our Information and Carer Planning Service (ICPS), working with the Carers Support Advisors (CSA) team.

The ICPS works with all carer groups and provides information, advice and appropriate tailored support. The work involves listening to and working with carers; liaising with both statutory and voluntary organisations to ensure that carers receive the support they need in their caring role.

The Team Leader will assist the ICPS Manager with coordinating the overall Information and Carer Planning Service on a day-to-day basis, and support a data quality monitoring function for the service. The Team Leader will manage a team of volunteers to further develop their role, ensuring every carer that contacts the organisation is given a personalised offer that will support their caring situation.

Do you have excellent listening and written skills and experience of training, developing and motivating volunteers and/or staff? Are you confident in supporting and speaking with a wide range of people at any level?

A good standard of IT skills is required, including use of databases, MS office and the internet. The role will require travel across Hertfordshire, so you will need the ability to travel independently, have access to a car and have a valid driving license.

The Information and Carer Planning Service is continuing to develop and broaden its role for carers so this is an exciting time to be joining the team and the organisation. We are looking for keen, enthusiastic new staff to further enhance the service.

Closes: Friday 26th January 2018

Interview: Thursday 8th February 2018

Our Crossroads Care Service is also currently looking for Care Support Workers – Flexible regular hours available Monday to Sunday. The salary depends on the days, hours and times worked.
We are currently seeking dedicated experience Care Support Workers to join our team, helping people in their own homes. Applicants need to have a full driving licence and use a car. Good written and verbal communication skills are also required and an ability to complete simple records.

Care Support Workers attend the home/place of residence of the person requiring care to perform duties as specified in their care plan. For those providing personal (domilicilary) care duties may include include helping with dressing and undressing and eating and light domestic tasks such as preparing meals and washing up.

We offer excellent pay and conditions and there are opportunities for personal development. You can find out more and apply via the Care Support Worker pack available to download below or at 


We we welcome enquiries from people who wish to share their knowledge, skills and time as a volunteer. We have a great range of volunteer opportunities, check here for the latest vacancies.













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