Carers in Hertfordshire is a well-respected, independent, carer-led charity, established in 1995. The charity works to ensure that all Hertfordshire's unpaid family carers are recognised, valued and supported in their caring role and have the opportunity for a life outside caring and can exercise a collective voice in the county. We support adult carers and young carers and provide information and support. We also arrange a variety of ways for carers to work closely and collaboratively with professional staff in a wide range of voluntary and statutory organisations to link our services and help those organisations to develop a carer friendly focus. 3 in 5 people will be an unpaid carer at some point in their life and 1 in 3 carers will have to give up work to meet the demands of caring. Although this unpaid care saves the NHS billions of pounds a year, it comes at a cost to the unpaid family carer - physically, emotionally and financially.

Carers in Hertfordshire is joining forces with Crossroads Care Hertfordshire South. We see this as a great opportunity for the future and plans for integration of services are well underway.

Logo to show we are a Living Wage EmployerWe are pleased to be an accredited Living Wage Employer. This means that every member of staff in our organisation earns not just the minimum wage but the Living Wage.
The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK. It is currently £8.25 per hour for outside London.
We believe that every member of staff deserves a Living Wage. You can find out more about the Living Wage by visiting


We currently have three job vacancies at the moment and are looking at recruiting to the posts of Community Navigator, Personal Assistant to the Chief Executive and Team Leader - Information and Carer Planning Service. The Application Packs are available for downloading below and include: Application Form, Recruitment Monitoring Form, Application Guidance Notes, Job Description and Person Specification and Background Information about Carers in Hertfordshire.

Personal Assistant to the Chief Executive – (£25,730 per annum for 37 hours a week)

This is an interesting and challenging opportunity for an experienced and highly organised PA to provide a comprehensive, confidential and professional service to the Chief Executive and an efficient support service to the Board of Trustees.

Responsibilities will include: processing and producing correspondence and communications; diary management and work planning; progress chasing; servicing and minuting meetings; liaising with a wide range of people; supporting and contributing to event management.

Applicants will need to have: a wide range of admin and support experience; ability to manage diverse workloads and produce well written documents and minutes; discretion in handling sensitive and confidential information and be adept at time management and forward planning.

Closes: 3rd October 2016

Interviews: 17th October 2016


Team Leader – Information and Carer Planning Service (£25,730 per annum for 37 hours a week)

Applications for a minimum of 30 hours per week (4 days) will be considered. Please include in your application, your preferred number of working hours.

Are you able to manage and support a small team of volunteers to provide a telephone keep-in-touch service to carers? Can you help carers find the information and support they need, have excellent listening and written skills and be able to problem solve? We are looking for a reliable and committed person to take on a new role within the Information and Carer Planning Service (ICPS) as Team Leader. This role will be supporting volunteers and Carers Support Advisors to provide information, advice and emotional support to carers, working collaboratively with colleagues and other organisations to achieve this. Experience of providing such support is essential and prior working with carers desirable.

Supporting the ICPS Manager, your duties will include co-ordinating and supporting volunteers to provide the keep-in-touch service to carers who have contacted us or been referred to us. You will need to be able to develop volunteers and undertake individual support to ensure and maintain a high quality call-back service to carers. You will also be supporting the duty service and Carers Support Advisors each day from our office in Hertford. Part of the role will include identifying and undertaking training for volunteers and staff. External presentations to both promote and raise awareness of the service and our organisation will also be required.

You need to be able to manage and prioritise the service provided by volunteers on a daily basis as well as your own workload, work independently and record information including using our in-house database, for which training will be provided. You should be confident in supporting and speaking with a wide range of people at any level. As a number of calls we receive are from distressed people, you will need to have emotional resilience and be able to remain calm when under pressure. The Information and Carer Planning Service is continuing to develop and broaden its role for carers so this is an exciting time to be joining the team and the charity. For this new role, we are looking for a keen, enthusiastic new member of staff who can further enhance the service.

Closes: 21st October 2016
Interviews: 3rd November 2016

Community Navigator – (£12,500 per annum for 18.5 hours per week)

Fixed Term Contract for one year (Secondments will be considered).

This post is part of the Community Navigators Team (partnership of Host Agencies with Herts Valleys Clinical Commissioning Group and Herts County Council). The host organisation for this post is Carers in Hertfordshire. This post is based between one of the Carers in Hertfordshire offices in Borehamwood (WD6 1GS) and the Parkfield Medical Centre in Potters Bar (EN6 1QH). Hot desking in other locations will be required as part of the role.

Are you a people person who is good at finding solutions? We are looking for an additional Community Navigator to join the team to help us further develop the Community Navigator service. In this specific role you will be providing community navigator support to the patients of Parkfield Medical Centre in Potters Bar.

Busy GPs, community nurses and social workers often don’t know the many sources of help there are for people with low level needs which can stop those needs becoming more serious. Your role will be to work with HertsHelp and local voluntary organisations to help vulnerable patients registered at Parkfield Medical Centre to find what they need, and, if it isn’t there, help develop new solutions. You will be required to work closely with the existing team of Community Navigators and host organisations as well as the staff at Parkfield Medical Centre.

You will be someone who understands how local groups and voluntary services can help people stay independent and well. Through one to one work with people who don’t usually find it easy to use the services that are available, you will help them find a solution.

For an informal conversation about the Community Navigator role, please ring Paul O’Hare, Community Navigator Scheme Manager, on 07917 053713. You can also speak to Carole Whittle of Carers in Hertfordshire on 01992 586969.

Closes: 3rd October 2016
Interviews: 14th October 2016



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