Sending us your Carers’ Passport photo

If we've asked you to send us an up-to-date photo for your Carers Passport card but you're not sure how to send it to us, read this page.

How to take and send us your Carers’ Passport photo by email in 5 easy steps

1: Open your camera app

Here’s what the icon for the camera can look like on an Android devices*:

Android Camera App Icon





Here’s what the icon for the camera looks like on an Apple device*:

Apple Camera App Icon


*As with all the icons in this guide, they may differ on your device depending on which version of software it is using. However, the general image depicted should look similar with similar shapes used in it.

2: Make sure you are using the forward-facing camera

We are looking for a photo of your face, which is much easier to take when using the camera that faces you as you look at the screen. If your phone does not have one of these, it may be easier to ask someone to take the photo for you.

Depending on which mode you last used the device’s camera in, the camera may be pointing outwards when you open the app.

To switch to the camera pointed at your face, click the ‘switch camera’ button. Here is an example of what the button may look like:

Example Swap Camera Button

3: Take the photo

Once you can see your face on the camera, it’s time to take the photo! We ask that the photo is a clear, up to date, head and shoulders shot that is front facing the camera, with no hats, sunglasses, filters or emojis. This will be on your Passport Card for at least the next three years, so you may choose to be even more picky than us!

The button to take the photo is usually a grey circle centrally below the camera display, found between the ‘switch camera’ button and ‘gallery’ button. Here it is shown on an Android device:

Button To Take Photo

4: ‘Share’ your photo

Once you’ve taken a picture of yourself that you are happy with, press the ‘Gallery’ button to open the photo. This button will be a very small version of the last picture you took – on the example above, the furthest left circle.

When you have got the gallery open and your chosen picture is showing, there should be a button to share it. Here are some examples of what the Share button may look like:

Share Icons

Pressing the ‘share’ button should bring up the available applications for the photo to be shared on. Choose whichever email application you use. Gmail is the standard option on Android devices, whereas Mail is the included application on Apple devices. You may choose to use a different app though – like Outlook.

Example Email App Icons

5: Send us your email with the photo attached

Once you have selected your email application, your photo will automatically be attached to a blank email. Send the email, along with your name and date of birth, to

On an Android device, the completed email should end up looking something like below. Note that the picture shows at the top of the email to prove that it is attached. The send button is circled in red.

Example Email
On Apple devices, it should look very similar – although the send button is slightly different:

Send Email Button on Apple Devices