As COVID-19 restrictions have eased we are providing a mix of online and face to face carers’ groups and events. For details or support contact us on 01992 58 69 69 (9am-5.30pm Mon - Thurs & 9am-4.30pm Fri).
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Did you know...  

  • In your road, street or block of flats that there is likely to be 1 adult carer for every 8 people living there?
  • Three in five of us will be a carer at some point in our life?

Our Volunteer Service is being funded by The National Lottery Community Fund between April 2019 and April 2022. By volunteering with us you would really be supporting your community and making a difference to the lives of unpaid carers in Hertfordshire or outside the county caring for someone in Hertfordshire.

What we offer volunteers 

We provide training for all roles and can give references after a suitable time period.

We can also help with the cost of travel and out of pocket expenses.

We keep you informed about our charity and volunteer work via a newsletter and emails.

It's also a great way to make new friends and have lots of fun too!

We hold the 6 Point Promise, a mark of good practice when it comes to volunteering, showing that we are committed to looking after our volunteers and in June 2019, we won the Valuing Volunteer Management Award

The aims of our Volunteer work

As a result of the funding from The National Lottery Community Fund our objectives are to:

  • Increase volunteers’ confidence in supporting local carers.
  • Boost volunteers’ overall wellbeing  as a result of their volunteering role.
  • Improve and increase volunteers’ skills.
  • Help carers to feel less isolated because of the volunteers’ contributions.
  • Help carers to be more resilient and knowledgeable/confident in their caring role because of volunteers work.

You can find out about how we are meeting our objectives by reading our Volunteer Impact Surveys and the summary of the previous project funded by the National Lottery Community Fund.

How to apply

If you are interested in any of these roles, please let us know by filling in our online application form. Alternatively, you can download a Volunteer Application Interest Form and email it to or post it to the address on the form. Or just get in touch via email or call 01992 58 69 69.

Volunteer Events

Online Recruiting and Retaining Volunteers Workshop
Wednesday 21st July 2021, 10am - 12.15pm.
We are holding this workshop to explore the challenges of recruiting and retaining volunteers and how to address them. Carers, professionals, volunteers and potential volunteers, are welcome to join us for this event on Zoom. We will discuss and share best practice and ideas to recruit and keep volunteers. There will be presentations from Katie Staddon, Volunteering Project Manager at #Team Herts Volunteering and Tom Watkins, Volunteering Development Manager at Communities 1st.
Places are limited, so if you would like to attend this session, please email us at or call 01992 58 69 69. Invitation poster is available here - Recruiting and retaining volunteers event July 2021 details.

Why we volunteer

Don't just take our word for it. Some of our volunteers have been sharing their experiences.

Maggie, Keep In Touch Volunteer

maggie kit volunteer

"I started volunteering after making a conscious decision to change the direction of my life. I had worked within IT departments as a support manager for around 27 years and was increasingly burning out with the 50-hour weeks and knew that I needed to slow down. Therefore, I made the decision to leave.

I became aware of Carers in Hertfordshire through my daughter who was caring for her father. I watched and supported my daughter during this difficult time. Thankfully she is in a good place now.

I am learning new skills, rediscovering skills which have been dormant for a while, finding skills I didn’t even know I had, and indeed realising that I have a multitude of transferable skills whilst doing this important work.

The training and support from the Carers in Hertfordshire staff is excellent and the staff really care for the volunteers and the work that they do. I am currently studying mental health issues which gives me an increasing empathy of what carers may be going through. I enjoy making a difference, even if it is a small one, and am grateful for this opportunity. Just the recognition that a carer’s wellbeing matters, and it is acknowledged that they don’t have to do this alone, makes all the difference.”

Due to coronavirus we are being more proactive with our carers and seeing real benefits. Keep in Touch Volunteers are based at home and ring 5-10 carers each week. You will get a list with new names each week.

We are looking for 40 Volunteers to help with this project. You can read the role description at this link.

We are also recruiting Out of Hours Keep in Touch Volunteers – Thursdays weekly, 5.30pm - 7.30 pm. You can read the role description at this link.

Pragna, Keep In Touch Volunteer and Mentor

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"2020 has been a difficult year for us all. Being a mentor and a Keep In Touch volunteer, this year especially, has allowed me to keep in touch with the community and ensure there was always someone to talk to. Our community has many vulnerable and lonely members. Reaching out and offering an ear has helped both of us and I have loved utilising my skills of listening, as well as having a chat. Being a people person and a carer myself, I understand what a difficult challenge it can be at times. It is extremely rewarding to know you can help in some way!"

We are looking for 40 Volunteers to help with the Keep In Touch project. You can read the role description at this link. The mentor role description is available at this link.

Ellie, Young Adult Carer Volunteer

ellie resized

"Being a younger volunteer coming into an organisation that has such a wide outreach and helps so many people can be daunting, but everyone has not only been kind, helpful and supportive but they have also taken me under their wing and helped me grow, both as a volunteer and a person. I feel through volunteering at Carers in Hertfordshire I have gained so many life skills such as independence, organisation, patience and collaboration that I may have not gained by just working a regular '9 to 5' job. I feel so much more prepared for life thanks to Carers in Hertfordshire. The volunteers are like a family and their kindness pushes me to be a better person every single day. If you are a young person thinking about volunteering, I would say go for it. You can choose how much you do or how flexible you are. You really will lose nothing and gain everything by volunteering!"

Mick, Note Taker

mick note taker volunteer 2

“I was familiar with Carer in Hertfordshire’s work and liked what they do. One of my jobs with a previous employer was to arrange meetings and take the notes, which I also typed up. When I made this known, I was asked if I could help. Although I was very rusty, I agreed to give it a try and it wasn't as difficult as I thought it would be, so I'm still doing it - attending six meetings a year. I see this as using my skills to do a task which releases others to do more important things for the benefit of carers.

All charities do good and worthwhile work but I've seen how frustrating it can be when people are prevented from doing good work by having to be stuck behind a desk doing paperwork. My hope is that by doing some of that work for them, they can then go out and help even more people.”

Mick is moving onto a new volunteer role with us so we need new Note Takers to attend meetings on Zoom and Teams and write up the notes in a Word document. You can read the role description at this link.

We are also recruiting a small number of Administration Volunteers to help in our Office in Borehamwood. You can read the role description on this link.

Marjorie, Bereavement Volunteer

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After Marjorie’s mum died in 1990, she decided not to return to teaching but instead wanted a new direction – in her words ‘something worthwhile and interesting’.

Marjorie said: “My role usually involves helping out at some of the group sessions and giving bereaved carers a phone call once a month. Listening properly and with empathy is what people need and appreciate at this vulnerable time. I also help out with allocating calls round to the group once a month as we all lend a hand with some of the administration.

As the work is reasonably spaced out, I still find plenty of time to pursue other interests such as sewing and growing fruit and vegetables on our allotment.
I meet many brave, courageous people who have cared for and then lost someone very dear to them. It is quite a privilege and I am always learning from them. This is worthwhile and rewarding work. It has certainly broadened and enhanced my outlook on life.”

We are looking for more Bereavement Volunteers, mainly to provide one-to-one support over the phone at the moment due to COVID-19. You can read the role description at this link.

Dianne, Hub Leader Volunteer

diane vol

"I started volunteering after recovering from cancer, as I was looking for something to do to help others and use my skills. I knew about the excellent work of Carers in Hertfordshire through my previous jobs in the NHS. The Hub Leader is a lovely role and I enjoy meeting and getting to know so many carers. We try to give support to each other and to the carers, who tell us they really value the monthly meeting and look forward to it. I feel pleased that a small amount of my time and effort goes a long way to helping others.

Carers in Hertfordshire is a fantastic charity with the practical support it provides unpaid carers and the role it plays in local policy and decision-making. Everyone is so friendly and I feel valued and supported as a volunteer.”

The Hub is a group for carers that meets monthly so that they can get together to have a break from caring with other people who understand their situation as well as share advice and experiences and learn about services and support for them.

We are looking for Hub Leaders and volunteers for our groups in Borehamwood and Bishop’s Stortford. Although most of our groups are currently running on Zoom we hope to recruit new leaders and volunteers to help us re-open for face to face meetings from July onwards. You can read the role description at this link.

Volunteer Impact Survey 2021

Earlier this year (2021) we carried out a Volunteer Impact Survey to learn more about our volunteers’ experiences of working with us. We also carried out a snapshot survey of carers who have had volunteer support which is included in this report. We are pleased that despite COVID-19 volunteers still experience huge benefits from supporting carers.

Around 55% of our 221 volunteers that were sent the survey responded. We found we were achieving the outcomes we promised in our National Lottery funded Caring for Volunteers project. For example:
• 67% of volunteers reported their confidence in supporting carers had increased.
• 43% of volunteers reported an increase in their physical wellbeing and mental wellbeing.
• 58% of volunteers reported an improvement in their social skills and 45% said their technical skills had improved.

You can find out more about the findings in the report - Volunteer and Carer Impact Survey 2021 Report.



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