Please be aware that all our face to face events and carers' groups are cancelled at present. Online events are running. You can still call us on 01992 58 69 69 (9am - 5.30pm Mon - Thurs & 9am - 4.30pm Fri).
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Tesco grant helps us keep in touch with carers during the COVID-19 pandemic

12/08/2020
Published in News & Media
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Thanks to a donation of £500 from the Bags of Help COVID-19 Communities Fund we have been able to provide three volunteers with equipment to make Keep in Touch calls to vulnerable carers registered with us during the coronavirus situation to check how they are and if they need any support or information.

The money, from a scheme that's run in partnership with Groundworks, has also helped cover the cost of calls. This Keep in Touch service has been vital whilst our face to face support groups, workshops and other activities had to pause.

Liz Alderson, our Fundraising Manager, said: “The coronavirus and restrictions around visiting people and social distancing have added to the pressures unpaid carers face. Our phone calls and video support during lockdown and ongoing have been crucial in reminding carers they are not forgotten and have reduced the feeling of isolation and risk of carer breakdown. Thank you Tesco for supporting us in reaching out to those providing unpaid care to someone who is ill, disabled, elderly, or who misuses drugs or alcohol.”

Our volunteers and staff have made over 5,000 Keep in Touch calls since the start of the pandemic, some to carers on a regular basis. These calls have made a positive difference. They have enabled carers who were shielding or couldn’t get out to access food deliveries, connected bereaved carers to support, and provided equipment such as laptops or devices to help people stay in touch or with home schooling.

More importantly the calls provided carers with someone to talk to and reassurance. As one carer shared: “You were a beacon of light in a very dark tunnel, during a period when I was feeling vulnerable. Thank you for listening to me and for your support.”

If you’re caring for someone, with links to Hertfordshire, or you’d like to support our work please get in touch. You can call 01992 58 69 69 or email

Last modified on Wednesday, 12 August 2020 08:03