Inspector rates our Crossroads Care Service as 'good'

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We are delighted to have achieved a 'good' rating in our recent Care Quality Commission (CQC) inspection - the best possible result we could have received.

The Inspector commented on the robust recruitment process and regular training staff received. She also stated that: “People felt safe,” and “People were treated with dignity and respect. All staff told us that their aim was to provide people with the best possible quality of care and support to meet their needs.”

The inspection took place at the end of 2017 and was the first for the Service since Crossroads Care Hertfordshire South was incorporated into Carers in Hertfordshire.

The Service was rated ‘good’ in all five areas inspected meaning it is safe, effective, caring, responsive and well-led.

The Crossroads Care Service provides domiciliary care which involves Care Support Workers giving personal care to people who have been assessed as needing support so they can remain living at home as independently as possible.

There is also a Carers’ Break service that involves a Care Support Worker looking after the person requiring care for an agreed amount of time to enable the family member/carer to have time away from their caring role.

In the CQC report, which has just been published (Jan 2018), the Inspector recognised the Service was responsive as it had a robust out of hours system meaning that people could speak to staff at any time. In addition, people were involved in the development of their care and support plans.

Carers with relatives who receive care from the Service praised the kind, caring and effective service. One person said: ““They treat you like individuals and are really passionate about supporting carers,” and another commented: “They are definitely responsive and communication is very good, they always keep me informed.”

The Inspector also recorded that: “The registered manager (Cheryl Rawlinson) an open, transparent and inclusive way where people were at the forefront of everything they did. There was an appetite to achieve continual improvement and it was clear they were passionate about delivering a high quality service.”

Jane Brown, Crossroads Service Manager, said: “We pride ourselves on the high quality and personalised care we provide and we are delighted with the CQC report. The result recognises the hard work and dedication of our staff and the positive comments from the carers and people we support were lovely.”

She added: “We need more Care Support Workers to meet the increasing demand for care. If you are interested in this rewarding job, we can offer flexible hours and full training is provided. Please get in touch to learn more.”

You can read the report at

If you are interested in becoming a Care Support Worker or want to find out about the services provided by the charity please call 020 8905 1158 or 01992 58 69 69.

Last modified on Friday, 09 February 2018 01:28