As COVID-19 restrictions have eased we are providing a mix of online and face to face carers’ groups and events. For details or support contact us on 01992 58 69 69 (9am-5.30pm Mon - Thurs & 9am-4.30pm Fri).
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All on board for the Carers' Passport!

Are you making the most of the 440+ discounts available to you across Hertfordshire?

Our Carers’ Passport Discount Card is a fantastic resource for carers as it provides valued financial support through the savings, services and business offers that we have secured for you. It also helps carers feel recognised and valued, giving a real sense of identify with the photo identity card.

To date 14,875 passports have been issued to carers across the county! 54% of them - 8,021 carers - are now accessing support or advice from Carers in Hertfordshire, for the first time.

There are currently over 440 discounts/concessions available with the Carers’ Passport Service and companies signed up to support the passport include LloydsPharmacy stores in Hertfordshire, Nando's, Café Rouge, Hoseasons, Butlins, Frankie & Benny's, Haven Holidays, Coopers of Stortford (mail order and in store), Paradise Wildlife Park, Go Ape (Trent Park + Wendover Woods), Virgin Experience Days, plus many local businesses. The deals are listed in the latest Carers' Passport Offers Book (V25, updated October 2020).


Karen Denny, Carers in Hertfordshire’s Project Officer, said:

Discount Offers Booklet"The feedback from carers has been overwhelming! With carers telling me that the financial benefits are making a really big difference to their lives. But, more importantly carers are taking a break from caring and popping out for a discounted coffee and cake or perhaps going along to their local spa/gym for some me time.”

She continued:

"We are always looking to build on the offer so if you have favourite shops, why not tell them all about this valuable carers service that they could join?”

Applying is really easy, just click here to fill in the online form and attach a headshot photograph. If you would prefer you can apply through the post and application forms are available in your local library. Alternatively, give us a call and we can post you one.

Any businesses interested in getting involved in the service would be welcomed and they should get in touch with Karen at or call 01992 58 69 69.

What to do if your Carers' Passport Discount Card is lost or damaged

If you need a replacement card please contact us to request one by calling 01992 58 69 69 or emailing

You do not need to fill out an application form again. Please be advised that the turn around time for a replacement card to be issued is four to six weeks.


Coronavirus Updates:

Everyone Active

everyone active logoPlease be advised that although the majority of Everyone Active sites remain onboard with the Carers Passport Service the following sites are now unable to participate as they no longer offer memberships or discounts: Leventhorpe Pool & Gym, Ward Freeman Pool, Rickmansworth Golf and Sir James Altham Pool. We are enormously grateful for their previous support of the Carers Passport Service and we would like to offer our huge thanks to them all. To view the Everyone Active updated offers for their remaining 10 sites please click here.  

Arena Stationers

Please be advised that Arena Stationers have now ceased business and their shop in Letchworth Garden City is now closed. We are enormously grateful for their previous support of unpaid carers and would like to thank them for their many years of supporting the Carers Passport Service.

Odyssey Health Club and Spa

odyssey health club logoPlease be advised that with immediate effect Odyssey Health Club + Spa are no longer able to offer a discount via the Carers Passport Service. We would like to thank Odyssey Health Club + Spa as we are enormously grateful for their previous long-term support of unpaid carers via the Carers Passport Service. We hope in time it may be possible to revert this but for the time-being please note they are unable to offer discounts.

GPC Opticians

gpc opticians logo

Please be advised that GPC Opticians in Stevenage are now under new ownership and as such are no longer able to offer their previous 10% Carers Passport discount. We would like to thank GPC Opticians for their previous long-term support of unpaid carers via the Carers Passport Service and we hope in time it may be possible to revisit this. For the time-being please be advised there is no Carers Passport discount available.

Virgin Experience Holidays

virgin experience days logoPlease be advised that Virgin Experience Days are currently unable to offer a discount via the Carers Passport Service. We are enormously grateful to Virgin Experience Days for their previous long-term support of the Carers Passport Service and we hope in time to re-visit this.

Butlin's Coronavirus Book With Confidence Guarantee

butlins 200butlins logo 'At Butlin's, we recognise that we are all living in unprecedented and uncertain times. Whilst no one knows when the Coronavirus pandemic will be over, we are sure that everyone needs something to look forward to. We have developed the Coronavirus Book With Confidence Guarantee to provide you, our guests, with reassurance over your holiday bookings.'

The Guarantee is available free of charge and applies to all existing and new bookings for 2021. To view full details please click here.

To view the current Butlin's offer on the Carers' Passport service, please click here.

Paradise Wildlife Park, Broxbourne

As a charity responding to COVID-19, Paradise Wildlife Park has had to reduce the discount they offer unpaid or bereaved carers with our Carers’ Passport Discount Card. The offer is currently 10% off an adult ticket on presentation of the Carers’ Passport card. If the Carers’ Passport cardholder is visiting the wildlife park with others the rest of the group will need to purchase tickets in advance on the website. Only the cardholder will be able to purchase their ticket at the entrance gate. We appreciate Paradise Wildlife Park continuing to support unpaid carers and our Carers' Passport Discount Card Service.
Call: 01992 470490.

Broadway Cinema

Broadway Cinema will be re-opening on Monday 24th August, however, due to the Covid-19 pandemic and the latest Government legislation regarding social distancing they have had to reduce their capacity by 78%. On re-opening, the cinema they will only be able to accommodate 100 people per viewing and as such have had to withdraw their Carers Passport discount. We are incredibly grateful for the long-term support Broadway Cinema has given to unpaid carers via the Carers Passport Service and we hope in the future to revisit this. Until further notice please be advised that the Carers Passport discount is unavailable.

DJ’s Playpark (Hemel Hempstead)

Please be advised that due to the COVID-19 pandemic and the associated government directives, DJ’s Playpark are currently only allowed to admit 40% of their usual capacity. Due to these tight restrictions DJ’s Playpark are not currently offering their usual Carers Passport discount. Both DJ’s Play Zone in Berkhamsted and DJ’s Jungle Adventure in Sandridge, St Albans remain closed. We are hugely grateful for the support that DJ’s Playpark have given to unpaid carers in the past via the Carers Passport Service and we hope that in time we may be able to review the situation. Please be advised there are no discounts currently available at DJ’s Playpark for the foreseeable future.

Other discounts will not currently apply due to the restrictions in keeping with the national guidelines of social distancing and self-isolation. Please do not hesitate to contact us if you require any further information or if you discover any changes to current offers.

December 2019: As you may be aware, the Hotpoint Privilege Purchase Club, supports our Carers’ Passport Discount Card service, and offers savings on household appliances such as washing machines. The company has asked that we remind carers who may have brought a Hotpoint or Indesit washing machine to check if they are affected by a product recall due to fire safety concerns. To check if your model is affected, you need the model and serial number. You should find these on the inside of the door or on the rear of the appliance. You can then phone Whirlpool's UK call centre on 0800 316 1442 or visit the Whirlpool website - Whirlpool website link. For more information, you can go to the story in our News & Media section of our website - link to the story.



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Karen Denny
Project Officer





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