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All on board for the Carers' Passport!

Are you making the most of the 440+ discounts available to you across Hertfordshire?

Our Carers’ Passport Discount Card is a fantastic resource for carers as it provides valued financial support through the savings, services and business offers that we have secured for you. It also helps carers feel recognised and valued, giving a real sense of identify with the photo identity card.

To date 14,875 passports have been issued to carers across the county! 54% of them - 8,021 carers - are now accessing support or advice from Carers in Hertfordshire, for the first time.

There are currently over 440 discounts/concessions available with the Carers’ Passport Service and companies signed up to support the passport include LloydsPharmacy stores in Hertfordshire, Nando's, Café Rouge, Hoseasons, Butlins, Frankie & Benny's, Haven Holidays, Coopers of Stortford (mail order and in store), Paradise Wildlife Park, Go Ape (Trent Park + Wendover Woods), Virgin Experience Days, plus many local businesses. The deals are listed in the latest Carers' Passport Offers Book (V25, updated October 2020).


Karen Denny, Carers in Hertfordshire’s Project Officer, said:

Discount Offers Booklet"The feedback from carers has been overwhelming! With carers telling me that the financial benefits are making a really big difference to their lives. But, more importantly carers are taking a break from caring and popping out for a discounted coffee and cake or perhaps going along to their local spa/gym for some me time.”

She continued:

"We are always looking to build on the offer so if you have favourite shops, why not tell them all about this valuable carers service that they could join?”

Applying is really easy, just click here to fill in the online form and attach a headshot photograph. If you would prefer you can apply through the post and application forms are available in your local library. Alternatively, give us a call and we can post you one.

Any businesses interested in getting involved in the service would be welcomed and they should get in touch with Karen at or call 01992 58 69 69.

What to do if your Carers' Passport Discount Card is lost or damaged

If you need a replacement card please contact us to request one by calling 01992 58 69 69 or emailing

You do not need to fill out an application form again. Please be advised that the turn around time for a replacement card to be issued is four to six weeks.


Coronavirus Updates:

The Fisherman Pub, Stevenage

Due to the government ‘Eat Out to Help Out’ scheme throughout August 2020, The Fisherman Pub in Stevenage will be suspending their Carers' Passport Discount; they have however kindly confirmed that they will resume again from September. Please be aware this may affect other Carers' Passport offers as the discounts contained in the Carers' Passport Offers Book are generally ‘not to be used in conjunction with any other offer’.

Broadway Cinema

Broadway Cinema will be re-opening on Monday 24th August, however, due to the Covid-19 pandemic and the latest Government legislation regarding social distancing they have had to reduce their capacity by 78%. On re-opening, the cinema they will only be able to accommodate 100 people per viewing and as such have had to withdraw their Carers Passport discount. We are incredibly grateful for the long-term support Broadway Cinema has given to unpaid carers via the Carers Passport Service and we hope in the future to revisit this. Until further notice please be advised that the Carers Passport discount is unavailable.

DJ’s Playpark (Hemel Hempstead)

Please be advised that due to the COVID-19 pandemic and the associated government directives, DJ’s Playpark are currently only allowed to admit 40% of their usual capacity. Due to these tight restrictions DJ’s Playpark are not currently offering their usual Carers Passport discount. Both DJ’s Play Zone in Berkhamsted and DJ’s Jungle Adventure in Sandridge, St Albans remain closed. We are hugely grateful for the support that DJ’s Playpark have given to unpaid carers in the past via the Carers Passport Service and we hope that in time we may be able to review the situation. Please be advised there are no discounts currently available at DJ’s Playpark for the foreseeable future.

Other discounts will not currently apply due to the restrictions in keeping with the national guidelines of social distancing and self-isolation. Please do not hesitate to contact us if you require any further information or if you discover any changes to current offers.

December 2019: As you may be aware, the Hotpoint Privilege Purchase Club, supports our Carers’ Passport Discount Card service, and offers savings on household appliances such as washing machines. The company has asked that we remind carers who may have brought a Hotpoint or Indesit washing machine to check if they are affected by a product recall due to fire safety concerns. To check if your model is affected, you need the model and serial number. You should find these on the inside of the door or on the rear of the appliance. You can then phone Whirlpool's UK call centre on 0800 316 1442 or visit the Whirlpool website - Whirlpool website link. For more information, you can go to the story in our News & Media section of our website - link to the story.



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Karen Denny
Project Officer