All on board for the Carers' Passport!

Are you making the most of the 390+ discounts availble to you across Hertfordshire?

Our Carers’ Passport Discount Card is a fantastic resource for carers as it provides valued financial support through the savings, services and business offers that we have secured for you. It also helps carers feel recognised and valued, giving a real sense of identify with the photo identity card.

To date 12,239 passports have been issued to carers across the county! 55% of them - 6,770 carers - are now accessing support or advice from Carers in Hertfordshire, for the first time.

There are currently over 400 discounts/concessions available with the Carers’ Passport Service and companies signed up to support the passport include LloydsPharmacy stores in Hertfordshire, Nando's, Frankie & Benny's, Haven Holidays, Coopers of Stortford (mail order and in store), Paradise Wildlife Park, plus many local businesses. The deals are listed in the lastest Carers' Passport Offers Book (V23 updated May 2019).


Karen Denny, Carers in Hertfordshire’s Project Officer, said:

Discount Offers Booklet"The feedback from carers has been overwhelming! With carers telling me that the financial benefits are making a really big difference to their lives. But, more importantly carers are taking a break from caring and popping out for a discounted coffee and cake or perhaps going along to their local spa/gym for some me time.”

She continued:

"We are always looking to build on the offer so if you have favourite shops, why not tell them all about this valuable carers service that they could join?”

Applying is really easy, just click here to fill in the online form and attach a headshot photograph. If you would prefer you can apply through the post and application forms are available in your local library. Alternatively, give us a call and we can post you one.

Any businesses interested in getting involved in the service would be welcomed and they should get in touch with Karen at or call 01992 58 69 69.

What to do if your Carers' Passport Discount Card is lost or damaged

If you need a replacement card please contact us to request one by calling 01992 58 69 69 or emailing

You do not need to fill out an application form again. Please be advised that the turn around time for a replacement card to be issued is four to six weeks.

Attention - If you have recently applied for a passport discount card, please accept our apologies as it is likely to take longer than usual for you to receive your card. We are currently awaiting a delivery of new passport cards. We have been told that the new cards will be delivered around 15th October. We estimate that it may take up to 2 months for you to receive your card after that date.


August 2019: More generous businesses have signed up to provide discounts or offers as part of the Carers' Passport Discount Card. Just visit our Latest Offers page to find out which businesses are now involved.

We would like to pass on our thanks to all those new businesses that have agreed to participate in the service; recognising unpaid carers in their local communities and rewarding them for the amazing work that goes on behind closed doors each and every day.



Karen Denny profile picture
Karen Denny signature
Carers in Hertfordshire mini-logo

Karen Denny
Project Officer





Other articles in this category:     Young Carers »

Passport Discounts

Apply for your Discount Passport