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Have your say on mental health

We want to encourage carers of people with mental illness to become more involved in the planning and delivery of health, social care, and community services in Hertfordshire.

In order to improve these services it is vitally important that the experiences and views of carers are listened to and acted upon.

We believe we make a difference by working together. The involvement of carers is very much needed:

  • To give carers a real say in what services are working well and how they are delivered
  • To ensure planners and managers hear about services which are not effective or supportive
  • To ensure services respect people's dignity, independence and promote recovery
  • To ensure carers get the help and advice they need when they need it
  • To influence the development of new and better services

Who are we?

We have a team of Carers Involvement and Development Workers that are funded by NHS organisations in Hertfordshire and Hertfordshire County Council. There is a team of three Involvement and Development Workers supporting carers of someone who has a mental health condition, who misuses drugs or alcohol or has a dual diagnosis (both a mental illness and substance misuse). The Team consists of:

Sarah Williams covering the west of the county (Dacorum, Hertsmere, St Albans, Three Rivers and Watford);

Nicola Beedell covering North Herts, Stevenage and Welwyn/Hatfield;

Rosemarie Muldoon covering Broxbourne and East Herts.

They are led by the Carers Policy and Engagement Manager Roma Mills.

What do we do?

We will:

  • Provide you with the training and support you may need to help you represent your views to the health and social care authorities who commission and manage mental health services in Hertfordshire
  • Provide you with the opportunity to meet and talk to other carers who have had similar experiences to your own
  • Hold a Mental Health Carers' Forum, which meets regularly to share information and concerns. Carers' views are welcomed and you can have the opportunity to influence service developments. Details of our 2020 Forums are available in the poster that can be downloaded below or here Mental Health Carers' Forum 2020 Dates Poster. Book your place by visiting our Events calendar. You can also download the minutes and reports from the Forums below. 

For those carers who are unable to attend regular meetings, we organise a Carers' Involvement Network where you can tell us about your experiences of services by email, telephone conversations, responding to surveys or attending one-off workshops. Call 01992 58 69 69 for more information or email us

Our newsletter Having a Voice is available to download below. The most recent issue is Summer 2019 and you can also get a copy here Mental Health Carers' Newsletter Summer 2019.Having a Voice


Mental Health News and Events

Hertfordshire’s out of hours mental health crisis service – Nightlight – is to continue following a two-year pilot. Nightlight provides support as well as safe, welcoming places for people who are feeling distressed and experiencing a crisis. Support is available Friday, Saturday, Sunday and Monday nights from 7pm-2am, every week of the year.

The service is provided from three crisis centres in Watford, Ware and Hemel Hempstead. Each centre is staffed by a team of Crisis Support Workers, Peer Mentors and Volunteers and there are four beds at the Hemel centre.

There is also a telephone helpline, the number is 01923 256391.

For more information about the service that is delivered by Hertfordshire Mind Network, visit

Other useful contacts

Hertfordshire Partnership University NHS Foundation Trust (HPFT) provides support and care for those with mental ill health or a learning disability.

Rethink Mental Illness provide a range of services including carer support.

Nightlight provides provides an out of hours mental health crisis service Friday, Saturday, Sunday & Monday 7pm – 2am and a phone helpline 01923 256391.

Join us and together we can help improve your local mental health services.

Other articles in this category: « Support for Parent Carers     Drug and Alcohol »

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