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Planning for the future, including emergency care cover for unexpected events. 

As a carer it’s important to make plans for who will look after the person you support if you have an emergency or can no longer care. It is also worth thinking about how you would manage sudden changes to your caring role such as the person you care for going into hospital, requiring additional support away from the home such as moving into supported accommodation or a care home, or if they pass away.

We understand that with all the other pressures on you as a carer, it may not be easy to find the time and think through these matters, particularly who could be called on in case of an emergency, or to ensure that the right information is available to someone stepping into your shoes on a temporary basis. However, there is advice and support available to you.

Our Carer Support Advisors can help you make an informal backup plan or discuss what you may want to consider so that you are reassured arrangements can be put in place if you are unexpectedly able to provide care.
They have produced a document about the key points to think about such as contact details of alternative carers. However, this is not an official record -  a proper Contingency Plan would need to be produced and logged with Hertfordshire County Council.

The informal guide can be downloaded and printed via this link - Carer's Informal Backup Plan Template

Hertfordshire County Council also helps people draw up a Contingency Plan as part of a Carer’s Assessment or separately. You can find out more information and download resources at

Carers UK also has some tips about planning for emergencies and you can learn more via the link – Carers UK Planning for Emergencies Advice.

If you would like to discuss anything about your caring role please get in touch with us by calling 01992 58 69 69 or emailing

We have worked with Hertfordshire County Council (HCC) to provide some practical support and solutions to ensure you and your loved one(s) receive the care and help that you need. The key is to PLAN!

Preparation: There are a few things you can do to get ready for every eventuality;
• Complete a Carer’s Assessment, let us know you have caring responsibilities and HCC can help you create a Contingency Plan for the unexpected;
• Fill in a weekly or monthly planner and leave it on the fridge or by the phone so the whereabouts of you and your loved one(s) can be easily known;
• Carry a card identifying you as a carer in case of emergency, HCC will issue one when you agree a Contingency Plan;
• Add an ICE (In Case of Emergency) contact number into your mobile phone;
• If the person you are caring for is at risk of going missing, no matter what their age or needs, download and complete a Missing Persons Form.

List: Make a list of emergency contact numbers and keep this by the phone or on the fridge so you always know where to find it.

Act: Make this a priority! The sooner you make a Contingency Plan, the better you will feel.

Notify: Once your plan is in place make sure you update the relevant people or organisation(s) of your wishes; that way if anything does happen you know that your plan will kick into action.

If you want to call Hertfordshire County Council the number for general enquiries is 0300 123 4040 and for HertsHelp, that has information about organisations providing support, call 0300 123 4044.


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