Please be aware that due to COVID-19 our carers’ groups and courses are taking place online rather than face to face. You can still call us on 01992 58 69 69 (9am - 5.30pm Mon - Thurs & 9am - 4.30pm Fri).
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Join our Parent Carer Network to be informed and have your say on issues affecting you and your family.

Do you look after a disabled child or young person?

If you do, we want to make sure you are supported too because we understand how challenging it can be looking after someone under 25 with a disability, complex health needs or severe learning disability.

Carers in Hertfordshire can help you to:

  • Find out about local events and services for you and your family.
  • Plan your caring role and make time for yourself.
  • Improve your skills and confidence through free training courses and workshops.
  • Meet other parent carers and share views and experiences.
  • Raise the issues affecting you and your family through our Parent Carer Information Network. As a parent of a child or young person with Special Educational Needs and/or Disability joining our Parent Carer Network means you can receive information about what is going on locally and nationally through regular email bulletins and have opportunities to have your say on issues affecting you and your family.
Useful links

Hertfordshire's SEND Local Offer - Hertfordshire's SEND Local Offer is your one-stop shop for information, support, services and activities available for children and young people with special educational needs, and their families. The Local Offer has been created by parents and professionals and is hosted by Hertfordshire County Council.

Hertfordshire Additional Needs Database (HAND) - Hertfordshire County Council’s voluntary database for children and young people aged 0-25 who have additional needs or a disability which has a substantial impact on their everyday life. HAND offers a monthly newsletter, information, concessions at some leisure facilities and opportunities to influence planning of services.
You can access HAND here and for the newsletter visit

Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) - SENDIASS provides impartial and confidential information, advice and support to parents and carers of children with special educational needs and disabilities (SEND), and young people and children with SEND. They can help with information and advice on a range of topics such as local services, Education, Health and Care (EHC) Needs Assessments and personal budgets.

To contact the service call 01992 555847 (9.30am – 3pm Mon – Thurs and 9.30am – 2pm Fridays) or email
Or visit the SENDIASS website via this link

Short Breaks Local Offer - Short breaks offer disabled children and young people the chance to spend time out with others doing fun activities and socialising whilst supported by a trained worker. This gives families a break from caring. Activities include holiday and Saturday clubs, computer skills and canoeing.
The service provides up to 40 hours of activities per year to people aged five to 19 with SEND that live in Hertfordshire and meet other criteria. Families may be able to access more hours. You can learn more about the service via the website -

Consultations and Events

Hertfordshire County Council consulting people about plans to change and improve its SEND (special educational needs and disabilities) Information, Advice and Support

Hertfordshire County Council is seeking peoples’ views about a new and improved way to deliver information, advice and support to young people aged 0-25 with special educational needs and/or disabilities (SEND) and their families.
The consultation is open until Sunday 14th June 2020 and comes as a Council contract with KIDS Hub to provide SEND information-based services ends in October 2020.
Opportunities being considered include:
• A phone line open Monday-Friday between 9.30am and 3.30pm, except on bank holidays;
• Bookable sessions to speak with an advisor over the phone or by video call using applications such as WhatsApp; and
• Workshops online or across Hertfordshire.
People can find out more and take the consultation via the Council website – SENDIASS consultation.
If you need the consultation in a different format such as easy read or braille, or cannot access it online, please call 01438 843936 or email

What you tell us

Here is some feedback we have received from parent carers.

Lauren and Andy who have been carers for seven years as one of their children has autism and ADHD, said: “During lockdown we haven’t been able to see family and friends who are our normal support network, so things have been tough. We hadn’t heard of Carers in Hertfordshire until recently, and l can honestly say we wouldn’t be surviving lockdown without them. The services we have been provided with have been unbelievable, such as the fortnightly calls with mentors which have been amazing. They helped me complete an application for an Education, Health and Care Plan and put me in touch with the Kids Hub. My youngest son has had a Zoom call with the lovely Gemma from the Young Carers Service and has been awarded a Make a Difference grant to get a bike to help him get some exercise and time away with one of us.
Everyone we speak to is just so friendly and supportive, and it gives us peace of mind that we know now we are registered with them there will always be someone at the end of the phone. Thank you to everyone at Carers in Hertfordshire, you don’t realise what a difference you make!”

parent carer 2

Information and Relaxation Event for Parent Carers: "Really enjoyable - all course content was good, lovely to have the opportunity to relax, great speaking to other parent carers"

These are some other comments from other relaxation events:

"It was great to socialise with other carers and get the chance to relax for a while."
"Totally uplifting, really fun, totally made me forget about my stresses and struggles for a few hours – great information available too."
"The event was really helpful, as a parent carer and sole parent, life can be isolating, so it was really nice to touch base with so many friendly faces. The relaxation event itself was wonderful."

For more information on our services, please call 01992 58 69 69. 

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Maria Kiely
Parent Carer Worker

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