Have your say: Hertfordshire County Council consults on changes to charges for community based adult social care

01/11/2017
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Hertfordshire County Council is proposing to make changes to how they charge for some types of community based adult social care services so that it ensures the system is as fair as possible to all residents.

Community-based care services support adults living at home and include things like home care, day care and transport. The proposals include taking into account the higher rate of Attendance and Disability Living Allowances when working out how much people can afford to pay, introducing telecare, and asking people to pay more for transport to and from day services.

Around 8,000 people across the county using these services may be affected and HCC will be writing to all of them individually to tell them what the changes might mean for them. They also want to get their views on the proposed changes which can be viewed at: www.hertfordshire.gov.uk/chargingconsultation; feedback is welcomed from everyone.

Colette Wyatt-Lowe, Executive Member for Adult Care and Health, said: “In light of financial pressures on the Council, we are faced with some tough choices and want to protect the services we offer. We have a responsibility to ensure that we are helping those people who need our support the most. Every person eligible for a service will be financially assessed to establish their ability to pay, and no-one will be asked to pay more than they can afford.”

You can learn more about the proposals and get involved in the consultation in the following ways:

  • Online at: www.hertfordshire.gov.uk/chargingconsultation
  • Call: 01438 845477 (Mon to Fri 9am to 5pm);
  • Post: Adult Care Services, Non-Residential (Community Based) Care Charging Consultation, SFAR225, Farnham House, Six Hills Way, Stevenage, SG1 2FQ; or
  • Email:

There is an easy read version of the consultation and also a FAQ’s available online. You can also call 01438 845 477 or email  for more information.

You can also contact HertsHelp on 0300 123 4044 (Monday to Friday 8am - 6pm) for free and independent advice on paying for care.

The consultation runs until 31 December 2017, after which the responses received will be reviewed and presented to the cabinet for a decision in early 2018. If any changes are agreed, these would take effect in April 2018.

The Council has some focus groups planned for people to discuss the proposals. They are on:

  • Wednesday 1st November 2017 from 6pm – 7.30pm at Hemel Hempstead Library;
  • Tuesday 7th November 2017 from 6pm – 7.30pm at County Hall, Hertford; and
  • Wednesday 8th November 2017 from 6pm – 7.30pm at Welwyn Garden City Library

If you wish to attend please call 01438 845477 or email to book a place.

If you are affected by the changes in any way or wish to discuss your caring role please get in touch with us (Carers in Hertfordshire) on 01992 58 69 69 or email

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