The Crossroads Care Service is regulated and inspected by the Care Quality Commission (CQC) to ensure we meet the fundamental standards of quality and safety.

The last inspection was carried out at the end of 2017. You can read our latest CQC report here.

The Inspector commented on the robust recruitment process and regular training staff received. She also stated that: “People felt safe,” and “People were treated with dignity and respect. All staff told us that their aim was to provide people with the best possible quality of care and support to meet their needs.”

The Inspector recognised the Service was responsive as it had a robust out of hours system meaning that people could speak to staff at any time. In addition, people were involved in the development of their care and support plans.

The Inspector also recorded that: “The registered manager (Cheryl Rawlinson) demonstrated an open, transparent and inclusive way where people were at the forefront of everything they did. There was an appetite to achieve continual improvement and it was clear they were passionate about delivering a high quality service.”

CQC ratings poster 2018 web

 

 

 

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